we do not accept returns or exchanges on jewelry items.

we do not accept returns or exchanges on jewelry items.

Our Policies

  • Return & Exchange Policy

    Due to the energetic nature and handmade care of our products, we do not accept returns or exchanges on jewelry items.
    Each piece is unique, lovingly crafted, and energetically cleansed.

    If a crystal or product arrives damaged, please contact us within 48 hours with a photo and your order number, and we will gladly assist you..

  • Shipping Policy

    We ship from Utah, USA, with tracking numbers provided after each order is processed.

    Orders are usually processed within 3–5 business days.

    We offer domestic and international shipping.

    Delivery time may vary depending on your location.

    We are not responsible for delays caused by postal services, customs, or incorrect addresses.

  • Privacy Policy

    Your personal information will never be shared.
    We use your data only for order processing and customer support.

FAQ

  • Are your crystals natural?

    Yes! All of our crystals are 100% natural and ethically sourced. Each one is energetically cleansed before shipping.

  • Do you make the jewelry yourself?

    Yes, all pieces are handcrafted by Ana Paula, the founder of Gaia Crystals. Each item is made with love, spiritual intention, and high vibration.

  • Can I request a custom piece?

    Absolutely! We love creating personalized pieces with specific crystals or intentions. Contact us through WhatsApp or email to discuss your request.

  • Do you accept returns or exchanges?

    We do not accept returns or exchanges on jewelry, due to their handmade and energetic nature. Please read our full policy [here].

  • How long will it take to receive my order?

    We process orders within 3–5 business days. Delivery time depends on your location. International shipping may take longer.

  • How are the crystals cleansed before shipping?

    We use methods such as sound, incense, moonlight, and selenite to energetically cleanse each piece before packaging.

  • How do you charge and infuse energy into your jewelry?

    Our jewelry is created in a sacred space filled with spiritual elements.
    We use sacred symbols and high-vibrational music (Hertz frequency) while crafting each piece, ensuring it is energetically aligned and spiritually meaningful.

  • How do you charge and infuse energy into your jewelry?

    Our jewelry is created in a sacred space filled with spiritual and energetic elements.
    We use sacred symbols, Hertz frequency music, and chromotherapy during the crafting process, ensuring that each piece is vibrationally aligned and energetically attuned.